All our products are covered by the original manufacturer's warranty. Warranty periods vary from 12 months up to 10 years on some products (Please see full Brand List Below). Goods found to be faulty on arrival must be reported to us within 7 days of receiving them. The items will need to be kept in in their original undamaged packaging.
Returned items found not to be faulty will be returned at the buyer’s expense. Authority to return an item can be obtained by emailing details of the item and damage/fault to us at email@example.com. Buyers must obtain an authority for return prior to returning the item.
Once the item has been returned to Belfield Music we will inspect and test to ensure that the damaged or faulty was inherent in the item. We will then send off a replacement, and if not possible to be replaced for any reason, offer the buyer a refund on the item.
All our items are covered by shipping insurance. If, for any reason, an item is damaged in transit please do not sign for the parcel until inspected. Signing for a parcel voids the shipping insurance as you are agreeing that you have received the item in good working order.
If you wish to return an item which is not damaged or faulty in any way and you have simply changed your mind or made the wrong decision, you must let us know within 7 days of receiving the item. We will not agree to refund an item because you simply changed your mind or made the wrong decision if we have not been advised of your intention within 7 days of receiving your item. Once we have provided a return authority, it is the buyer’s responsibility to return the item, at their own costs. If the item is returned without any damage, we will refund the item subject to applying a 15% restocking fee. We will not refund the costs of the initial shipping charges.
It is in Belfield Music best interests to keep our customers happy with their purchases. If you are not happy with your purchase, please talk to us first. We will always attempt to resolve any problems you may have as best we can. To contact us please email us at firstname.lastname@example.org or by using the Chat icon on the bottom right of the page.