Warranties & Replacements

All our products are covered by the original manufacturer's warranty. Warranty periods vary from 12 months up to 10 years on some products (Please see full Brand List Below). Goods found to be faulty on arrival must be reported to us within 7 days of receiving them. The items will need to be kept in in their original undamaged packaging.

Returned items found not to be faulty will be returned at the buyer’s expense. Authority to return an item can be obtained by emailing details of the item and damage/fault to us at info@belfieldmusic.com.au. Buyers must obtain an authority for return prior to returning the item.

Once the item has been returned to Belfield Music we will inspect and test to ensure that the damaged or faulty was inherent in the item. We will then send off a replacement, and if not possible to be replaced for any reason, offer the buyer a refund on the item.

All our items are covered by shipping insurance.  If, for any reason, an item is damaged in transit please do not sign for the parcel until inspected. Signing for a parcel voids the shipping insurance as you are agreeing that you have received the item in good working order.

If you wish to return an item which is not damaged or faulty in any way and you have simply changed your mind or made the wrong decision, you must let us know within 7 days of receiving the item.  We will not agree to refund an item because you simply changed your mind or made the wrong decision if we have not been advised of your intention within 7 days of receiving your item.  Once we have provided a return authority, it is the buyer’s responsibility to return the item, at his/her/its own costs.  If the item is returned without any damage, we will refund the item subject to applying a 10% restocking fee.  We will not refund the costs of the  initial shipping charges.

It is in Belfield Music best interests to keep our customers happy with their purchases. If you are not happy with your purchase, please talk to us first. We will always attempt to resolve any problems you may have as best we can. To contact us please email us at warranty@belfieldmusic.com.au or call us on 02 9642 4450.

Brand Warranty:

Ableton 1 Year Dimarzio 1 Year Marshall 1 Year
Aguilar 3 Years Dixon 1 Year MC2 5 Years
Ahead 1 Year EBOW 1 Year Monterey 1 Year
Akai 1 Year Electro Harmonix 1 Year NI 2 Years
AKG 1 Year (Extended to 3 Years via Registration) ESP 1 Year Numark 1 Year
Alesis 1 Year Fender 2 Years One Systems 1 Year
Alto Pro 3 Years Fender Cables Lifetime Warranty OnStage 1 Year
Arturia 1 Year Focusrite 3 Years Pioneer 2 Year
Auralex 1 Year Furman 2 Year PRS 1 Year
Avid 1 Year Gator Cases 1 Year Rapco
Lifetime Warranty
Behringer 3 Years Gibraltar Hardware 3 Year Roland 1 Year
Blackstar 1 Year (Extended to 3 Years via Registration) Gibraltar SC Parts 3 Months Roli 2 Years
Boss 1 Year GoPro 1 Year Samson 1 Year
Boss Compact Pedals 5 Years Hamilton 1 Year sE Electronics 2 Years
Carl Martin 1 Year Hartke 1 Year Shure 2 Years
Casio 5 Years Hercules Stands 1 Year Soundcraft 2 Years
Celestion 1 Year IK Multimedia 1 Year Stanton 1 Year
Chroma-Notes 1 Year JBL 2 Years (Extended to 5 Years via Registration) Superlux 1 Year
Cort 1 Year Keith McMillen 1 Year Tascam 1 Year (Extended to 3 Years via Registration)
Crown 2 Years Korg 1 Year (Extended to 3 Years via Registration) Universal Audio 1 Year
DBX 2 Years KRK 1 Year UDG 1 Year
Denon 1 Year Mapex 1 Year UXL 1 Year
Digitech 1 Year
Novation
3 Years

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