Gibson Explorer Electric Guitar Antique Natural - DSX00ANCH1

Warranty

1 Year Warranty

Shipping & Delivery

All orders over $100 will be automatically eligible for FREE Shipping Australia Wide, if you order is under $100 there will be a flat rate of $10.

Belfield Music is well known for its top online customer service. We treat all online customers with the same excellent service we give to our in store customer. We will ensure that you receive all the support you need while your goods are in transit and ensure the goods arrive promptly. All of our shipments have tracking numbers available and we cover every single unit by our own shipping insurance.     

Online orders are normally processed within 1-3 business days. Once processed, your order should take between 1-8 business days to arrive depending on your location. Please note that your order may take up to 10 business days to arrive from the day you place your order. 

If it transpires that the product is out of stock due to a stock discrepancy and/or there will be a delay in shipment, we will contact you within 2 business days of placing your order and give you the option of waiting or cancelling your order. The products we advertise online should show if they are in stock or not. We do our best to keep the website stock count up to date, but there may be an occasional error.

If you wish to utilize an Express Delivery Service to receive your item, please contact us for a shipping quote before you place your order at admin@belfieldmusic.com.au or by using the Chat icon on the bottom right of the page.           

Deliver is made during the hours from 8:00am till 5:30pm Monday to Friday. As such, please ensure you nominate an address which is capable of receiving goods during 8am and 5.30pm.  Given the restrictions on PO Box deliveries we cannot deliver larger sized items to a PO Box.

If for any reason our selected carriers don't service your area we will contact you before processing your order if this applys to you.

Returns Policy

If you wish to return an item which is not damaged or faulty in any way and you have simply changed your mind or made the wrong decision, you must let us know within 7 days of receiving the item.  We will not agree to refund an item because you simply changed your mind or made the wrong decision if we have not been advised of your intention within 7 days of receiving your item. Once we have provided a return authority, it is the buyer’s responsibility to return the item, at their own costs within 30 days from original purchase. If the item is returned with any damage or alteration to its original packaging, we will refund the item subject to applying a minimum 15% restocking fee.  We will not refund the costs of the initial shipping charges.

It is in Belfield Music best interests to keep our customers happy with their purchases. If you are not happy with your purchase, please talk to us first. We will always attempt to resolve any problems you may have as best we can. To contact us please email us at admin@belfieldmusic.com.au or by using the Chat icon on the bottom right of the page.

Exciting news from Belfield Music! We are now offering a 25-Point Guitar Health Checkfor all guitar enthusiasts. Whether you're a beginner or an experienced player, this service is designed to ensure that your guitar is in top shape and performing at its best, so that it’s ready to play “straight out of the box”.Here's what you can expect from Belfield Music's 25-Point Guitar Health Check:

1. Inspection and Evaluation: Our skilled technician will thoroughly inspect your guitar, examining all its components, including the neck, body, electronics, and hardware. They will identify any potential issues or areas that may need attention.
2. Adjustment and Maintenance: Based on the evaluation, the technician will perform necessary adjustments to optimize the guitar's playability and performance. This may include adjusting the truss rod, bridge, nut, and saddle, replacing rusting strings, as well tightening any loose hardware.
3. Cleaning and Conditioning: Your guitar will receive a thorough cleaning to remove any grime and residue.

The 25-Point Guitar Health Checkis an excellent opportunity to ensure your guitar is in optimal condition, even if you don't require a full setup. A thorough guitar check-up can help prevent potential issues, prolong the life of your instrument, and maintain its best possible performance.

25-Point Guitar Health Check includes:

Fit & Finish

• Inspect body for noticeable marks/defects/tarnish
• Inspect pickguard and cover plates
• Inspect side dots
• Inspect neck pocket for possible cracks
• Inspect neck for marks/defects
• Inspect nut finish
• Inspect strings for corrosion
• Machine head alignment
• Tighten strap buttons if necessary

Setup

• Check for buzzing
• Truss rod relief
• Nut slot height
• Action acceptable
• Frets level
• Instrument feels comfortable to play
• Fret ends
• Floyd Rose/Ever-tune tuning if applicable

Electronics

• Check for loose parts (output jack, knobs, screws)
• Check output
• Check all knobs and switches are operational
• Check grounding
• Inspect sound for any abnormal noises
• Pickup height

Finishing

• Thorough clean and wipe-down
• Wrap and pack